RETURN POLICY

Last updated 11/19/2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. In the case of digital downloads, please send us an email and let us know why you were not pleased with the product. Send emails to: pastor.augieristow@gmail.com

RETURN PROCESS

To return an item, first, determin the location where the item was purchased. Amazon or one of our digital downloads. For Amazon , go to: https://www.amazon.com/gp/orc/returns/homepage.html Log in to your account. Find the item you would like to return from the list of items purchased and follow their directions to file a merchandise return. You will then place the item securely in its original packaging or bring the item to your nearest UPS store and hand the attendant the item and the bar code that Amazon gave you and they will take care of the rest free of charge to you.

REFUNDS

Outside of purchased books from Amazon, we will only allow refunds on a case by case basis. Please email me at pastor.augieristow@gmail.com so that we can start the conversation. Thank you

EXCEPTIONS

For defective or damaged products, please follow the directions above regarding Amazon.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: pastor.augieristow@gmail.com